“Turning Conversations into Competitive Advantage.”

What It Is

Your customers are always talking — are you listening? Our Consumer Listening service continuously captures, analyzes, and translates customer conversations from social, reviews, forums and more. This always-on intelligence reveals emerging trends, unmet needs, and opportunities — giving you a 360 view of the market pulse.

How It Works

1. Channel Mapping - Identify priority listening sources: social media, product reviews, online communities, and direct feedback channels.

2. Signal Detection - qualitative and quantitative methods to detect themes, shifts, and sentiment changes.

3. Insight Synthesis - Translate raw conversation into actionable market and product insights.

4. Activation & Follow-Up - Deliver insight briefs and real-time alerts that your team can act on immediately.

Find Your Perfect listening Rhythm

Whether you’re just tuning in or ready for a 24/7 market soundtrack, we’ve got a plan to match your pace.

  • For teams new to consumer listening

    Includes:

    • Monthly sentiment snapshot

    • Top themes & trends summary

    • 1 insight activation call per quarter

    Starting at $1,500/month

  • For brands needing consistent intelligence

    Includes:

    • Weekly sentiment tracking & trend detection

    • Competitor conversation mapping

    • 2 insight activation calls per month

    • Monthly insight report

    Starting at $3,500/month

  • For brands competing in fast-moving categories

    Includes:

    • Daily sentiment & theme tracking

    • Multi-channel listening (social, reviews, forums, direct)

    • Competitor and category benchmarking

    • Weekly insight briefs & alerts

    • Unlimited activation sessions

    Starting at $6,500/ month

Why Mosaic Intel

We combine rigor, empathy, and business acumen to make sure every insight moves you closer to your goals — not just to “interesting.”

Are you ready to listen?